Hosting and support
Fast, managed hosting with backups and monitoring, looked after by the same team that fixes the website itself.
No more getting sent back and forth between a host and a developer. When something needs attention, tell our team. We check the hosting and the site together, fix it, and tell you what we did.
Example, fictional business
12+ years
serving local businesses
Real people
US-Based Team
Backed up
on the server and off it
One team
for the hosting and the website itself
01 / Sound familiar?
Most hosting is a server and a help desk. When something on the site itself breaks, you’re on your own, or stuck in the middle.
The host says it’s the website. The developer says it’s the host. Your form is still broken while they decide.
The site crawls, or the same error shows up every few weeks, and nobody looks at why.
You think there’s a backup somewhere. You’ve never seen one restored, and you’re not sure who would do it.
You get a help article, a script to copy or a suggestion to upgrade, when what you needed was someone to fix it.
With Host Agent, the team that hosts your website is the team that fixes it.
02 / One team
Most problems sit right between the server and the site: a form that stops sending, a page that won’t load after an update. We look after both, so nobody gets to say it’s someone else’s problem.
Same broken form. One version takes a week of emails. The other takes one.
03 / What's included
Our hosting comes with the Agent Care Plan, so your site doesn’t just sit on a server. Our team looks after it every week.
01 · Hosting
02 · Backups
03 · Speed
04 · Security
05 · Support
06 · Recovery
Content changes and new pages, with no extra invoice, and premium plugin licenses and themes paid for in most cases. Bigger new projects, like a full redesign, are quoted in writing first.
04 / Backups and restores
Your site is copied on the server and off it, so there’s always a copy somewhere else. If you need one, our team restores it and checks the site before we tell you it’s done.
05 / How support works
Email support@hostagent.net or use the form on this page. Our team reads every request, works out what kind it is, and tells you what happens next.
01
An email or the form is enough. Screenshots help, but they’re optional.
02
Hosting, the site, recent updates and changes. No passing it to another company.
03
We fix the problem or roll back what caused it, then check the live site.
04
A plain reply with what was wrong and what we changed.
06 / Moving to us
You don’t have to pack anything up. We gather the access, move the site, point the domain and check every page and form in its new home.
01
We review your current site, hosting and logins, and tell you what we found.
02
We copy the site to our hosting. Your current site stays live the whole time.
03
Pages, forms and email checked in the new home before anything switches.
04
We point the domain, check the live site again, and start the weekly care.
07 / Pricing
One monthly plan covers the hosting and the team that looks after it. We talk through your site first, then send the details in writing.
08 / Hosting questions
Something else on your mind? Ask us directly.
Yes. We review what you have, move it to our hosting, and from then on it gets the same weekly care as every other site we look after.
Yes. We gather the access, move the site, point the domain and check every page and form. Your current site stays live until the switch. More on website moves.
Ask us. Every business is set up a little differently, so we’ll look at how your email works today and tell you where it should live.
Yes. We update them by hand every week and check the site right after. If an update causes trouble, we fix it or roll it back. We also pay for premium plugin licenses and themes in most cases.
Yes, on the Agent Care Plan. Content changes and new pages are part of the monthly plan. Bigger new projects, like a full redesign, are quoted in writing first.
Copies are kept on the server and off it, so there’s always one somewhere else. If you need a restore, our team does it and checks your pages and forms afterward.
Our monitoring watches for it, and our team gets to work. We check the hosting and the site together, restore from a backup if needed, and tell you what happened.
Our hosting comes with the Agent Care Plan, because a server alone doesn’t keep a website working. You get the hosting plus the team that updates, protects and changes it.
The Agent Care Plan is billed monthly through our client billing portal. If our pricing ever changes, we give you at least 30 days’ notice first.
Yes. It’s month-to-month with no long contract. You can cancel any time once your site has moved away, and we hand off cleanly with a full backup and a checklist for whoever takes it over.
Tell us where your site lives today and what’s been going wrong. We’ll look it over and tell you what moving it to us would involve.
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