Terms of Service

1. Who we are

These terms cover the billing portal at my.hostagent.net, run by Host Agent, LLC (“Host Agent”), based in Prescott, Arizona (hostagent.net). “We” and “us” mean Host Agent. “You” means the client or business that holds an account.

2. What the portal is for

The portal lets Host Agent clients pay for and manage their monthly plans, such as website management, hosting, Web Guy plans and add-ons. It shows your subscriptions, orders, receipts and the payment method on file. The work itself is covered by any separate service agreement or proposal you accepted with us.

3. Your account

Keep your login details private and your contact and billing details current. You are responsible for activity under your account. Tell us right away at billing@hostagent.net if you think someone else has used it.

4. Subscriptions and recurring charges

• Plans are billed monthly in US dollars, in advance, to the payment method on file.
• By starting a subscription, you authorize us to charge that payment method each month until the subscription is cancelled.
• Each charge comes with an itemized receipt by email, and receipts are also listed in your account.
• Your plan’s price and what it includes are shown on your subscription. Plans can be adjusted when your needs change, such as adding or removing sites or add-ons.

5. Price changes

We may change plan prices. We will give you at least 30 days’ notice by email before a new price applies to your next charge.

6. Failed payments

If a monthly charge fails, your plan is placed on hold and we automatically try the charge again, up to five more times over about 7 days. We will email you along the way with a link to pay the balance with a working card. You can also pay at any time from that link or from your account on this site. Paying charges your card right away and makes your plan active again.

A plan on hold is not cancelled; cancellation only happens as described in section 7. Your services keep running while a plan is on hold, and you remain responsible for the unpaid balance and any charges that come due during that time.

7. Cancellation

To cancel, email cancellations@hostagent.net. Cancellations are processed by hand to make sure all of your website assets have been migrated away from our care, to prevent any problems. Because your plan covers live websites, cancellation takes effect only once all of your website files, data and other assets have been fully migrated off Host Agent’s services by you or your new provider, no matter when you asked to cancel. Your subscription will keep being charged as normal until that migration is complete.

If you would like Host Agent to handle the migration for you, we charge a one-time fee of $199 per website.

8. Refunds

All payments are final. A refund is given only if Host Agent, LLC approves it, at its sole discretion. To ask about a refund, email billing@hostagent.net.

9. Payments and card security

Payments are processed by PayPal. Your card details are entered into PayPal’s secure fields and stored by PayPal so your monthly charges can be made. Host Agent does not see or store your full card number.

10. Limits on liability

To the extent the law allows, Host Agent is not liable for indirect or consequential losses arising from use of the portal, and our total liability related to the portal is limited to the amount you paid us in the 12 months before the claim.

11. Changes to these terms

We may update these terms. If a change is significant, we will email you before it takes effect. The effective date at the top shows the latest version.

12. Governing law

These terms are governed by the laws of the State of Arizona.

13. Contact

Questions about these terms or a charge: billing@hostagent.net.